SolarPlayLab Shipping Policy
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At SolarPlayLab, we’re passionate about delivering our DIY solar kits for kids and solar home products to spark learning and sustainability. Based in Pretoria, Gauteng, we strive to ship your orders quickly and reliably. Below are our shipping terms:
Shipping Methods and Costs
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Standard Shipping R100 flat rate per order.
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International Shipping: We only ship domestically within South Africa.
Processing and Delivery Times
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Orders are processed within 1–2 business days from our Pretoria warehouse, excluding weekends and public holidays.
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South Africa Only:
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Gauteng: 2-3 business days.
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Other provinces: 5-7 business days.
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Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Shipping Destinations
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We ship to all nine provinces in South Africa.
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International shipping is not available.
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We do not ship to P.O. boxes or restricted areas due to courier limitations.
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Note: All products are non-hazardous.
Order Tracking
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Once your order ships, you’ll receive an email with a tracking number and a link to track your package via our courier’s website.
Lost, Damaged, or Incorrect Orders
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If your order is lost, damaged, or incorrect, contact us within 7 days of delivery at solarplaylab@gmail.com.
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We’ll work with our couriers to resolve issues or provide a replacement or refund, per our discretion, in line with the Consumer Protection Act.
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Please inspect your solar kits or lighting products upon receipt and report any issues promptly.
Returns and Refunds
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Under the Consumer Protection Act, you may return products within 7 days for a refund if unused and in original packaging (excluding personalized kits).
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Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case we cover the cost.
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See our Return Policy for full details.
Contact Us
For shipping questions, email us at solarplaylab@gmail.com or call us on 082 880 8701. We’re here to help power your solar journey!